Customer Service Strategies

In today's competitive commercial environment, customer service is what will differentiate your business from your competitors.

Dissatisfied customers can cost your company real money - 34% will say nothing to you and go to your competitor instead, while only 2% to 4% will complain.

A dissatisfied customer will tell 8 to 15 other people of their experience.

It costs 5 to 7 times more to recruit a new customer as it does to retain an existing customer.